Oracle
Horizontal CRM is dead. All hail energy-specific CXM!
The evolving energy service model and its implications for utilities. Download full report today!
TOPIC
Customer Experience
Oracle
Oracle: Utilities at the Nexus of Changing Customer Demands
Advanced Platforms Needed to Meet and Exceed Customer Expectations. Download full report today!
Oracle
Oracle: How energy providers will successfully grow beyond the "traditional" business model
Globally, utilities are shifting from their traditional commodity business to the "beyond commodity" business, aiming to derive more value from...
Customer Experience
SEW: Engaging Customers, Elevating the Workforce & Busting Silos
Exploring the utilities need for reliable, safe, and affordable services, while balancing the need to reinvent how these services are delivered.
Customer Experience
Salesforce: Improving the Customer Experience in the Utilities Industry
Customers expect more from utilities, which requires a better approach to data
Digital Transformation
SEW: 9 Innovations Behind the Transformation
The New Digital Utility is in the Making: 9 Innovations Behind the Transformation
Customer Experience
SEW: Finding the Key to Digital Excellence
Building on digital engagement and operational developments, utilities are creating connected customer & workforce experience.
Digital Transformation
Delivering Connected Customer and Workforce Digital Experiences - SEW
Smart Energy Water's article from TMG's 2020 edition of What's Next magazine
Customer Experience
Reshaping Energy Consumers to the New Normal - WIPRO
Wipro article from the 2020 edition of TMG's What's Next magazine
Customer Experience
CIS or Generic CRM - Vlocity
Vlocity/Salesforce article from the 2020 edition of What's Next Magazine.