Oracle
Horizontal CRM is dead. All hail energy-specific CXM!
The evolving energy service model and its implications for utilities. Download full report today!
Vendor Insights
Oracle
Oracle: Utilities at the Nexus of Changing Customer Demands
Advanced Platforms Needed to Meet and Exceed Customer Expectations. Download full report today!
Oracle
Oracle: How energy providers will successfully grow beyond the "traditional" business model
Globally, utilities are shifting from their traditional commodity business to the "beyond commodity" business, aiming to derive more value from...
Workforce
KloudGin: Convergence of EAM, FSM & the Connected Workforce
Enterprise asset management (EAM) and field service management (FSM) each are critical business functions.
Customer Experience
SEW: Engaging Customers, Elevating the Workforce & Busting Silos
Exploring the utilities need for reliable, safe, and affordable services, while balancing the need to reinvent how these services are delivered.
Billing
GridX: Bringing Stability to the Shifting Complex Billing Landscape
Examination of the shortcomings of the CIS in handling the complex billing needs of an evolving grid.
Digital Transformation
Utilities Embracing Digital Preparedness for the Road Ahead
Embracing Digital Preparedness - Salesforce
Salesforce
Salesforce: The Prosumer Relationship - Are Utilities Ready?
This could be an opportunity to create new value for innovative utilities willing to re-invent their relationships with customers.
Customer Experience
Salesforce: Improving the Customer Experience in the Utilities Industry
Customers expect more from utilities, which requires a better approach to data
Digital Transformation
SEW: 9 Innovations Behind the Transformation
The New Digital Utility is in the Making: 9 Innovations Behind the Transformation