Oracle
Horizontal CRM is dead. All hail energy-specific CXM!
The evolving energy service model and its implications for utilities. Download full report today!
Vendor Insights
Oracle
Oracle: Utilities at the Nexus of Changing Customer Demands
Advanced Platforms Needed to Meet and Exceed Customer Expectations. Download full report today!
Oracle
Oracle: How energy providers will successfully grow beyond the "traditional" business model
Globally, utilities are shifting from their traditional commodity business to the "beyond commodity" business, aiming to derive more value from...
Workforce
KloudGin: Convergence of EAM, FSM & the Connected Workforce
Enterprise asset management (EAM) and field service management (FSM) each are critical business functions.
Customer Experience
SEW: Engaging Customers, Elevating the Workforce & Busting Silos
Exploring the utilities need for reliable, safe, and affordable services, while balancing the need to reinvent how these services are delivered.
Billing
GridX: Bringing Stability to the Shifting Complex Billing Landscape
Examination of the shortcomings of the CIS in handling the complex billing needs of an evolving grid.
Digital Transformation
Utilities Embracing Digital Preparedness for the Road Ahead
Embracing Digital Preparedness - Salesforce
Salesforce
Salesforce: The Prosumer Relationship - Are Utilities Ready?
This could be an opportunity to create new value for innovative utilities willing to re-invent their relationships with customers.
Customer Experience
Salesforce: Improving the Customer Experience in the Utilities Industry
Customers expect more from utilities, which requires a better approach to data
Digital Transformation
SEW: 9 Innovations Behind the Transformation
The New Digital Utility is in the Making: 9 Innovations Behind the Transformation
Customer Experience
SEW: Finding the Key to Digital Excellence
Building on digital engagement and operational developments, utilities are creating connected customer & workforce experience.
Billing
Aite Matrix: Biller Direct EBPP Solutions
This Impact Report explores some of the key trends within the EBPP biller direct market and discusses the ways in which technology is evolving.
Salesforce
Salesforce: IDC MarketScape
This IDC MarketScape provides energy utilities globally with insight into the current capabilities and future strategies of customer experience...
Salesforce
Salesforce: Customer Centricity Digital Readiness
Data and Cloud Strategies that Drive Customer Growth. To thrive in today’s energy economy, utilities are designing robust new customer offerings and...
Salesforce
Salesforce: Charting a Path for Digital Transformation
Utilities need to act fast in order to survive, but agile innovation depends on digital readiness. Learn why putting customers at the forefront is...
KloudGin: Intelligent Asset Management for Water Utilities Data Sheet
KloudGin’s Asset Management for Water Utilities provides a single cloud platform to achieve efficiency and increase productivity while enabling...
Louisville Water
Louisville Water Case Study
KloudGin’s single work management platform transforms Louisville Water into Utility of the Future.
CalWater
California Water Case Study
Implements a single, cloud-based work order system to optimize all work resulting in an increase in customer work orders, a decrease in customer wait...
Post-Covid
How Behavioral Science & Data Science Work Together - Symend
Financial setbacks don’t last, but satisfied customers do.Here’s how you can better engage your customers with science and empower them with...
Post-Covid
Science-Driven Solutions - Symend
Case Study: Symend’s science-driven solution positively engaged Tellus customers during COVID-19.
Post-Covid
Engage Through Change: A Post-COVID Future - Symend
Symend’s in-depth study reveals the underlying perceptions and attitudes behind changing behavior, and the impact on engagement and repayment...
SaaS
Building a Workforce to Support the Future of SAAS Enterprise IT - Red Clay
Article from What's next magazine
Digital Transformation
Delivering Connected Customer and Workforce Digital Experiences - SEW
Smart Energy Water's article from TMG's 2020 edition of What's Next magazine
Field Operations
How California Water Modernized its Field Operations - Kloudgin
Kloudgin article from TMG's 2020 edition of What's Next magazine
Customer Experience
Reshaping Energy Consumers to the New Normal - WIPRO
Wipro article from the 2020 edition of TMG's What's Next magazine
Digital Transformation
The New Digital World in 2020 - SAP
SAP article from the 2020 edition of TMG's What's Next magazine
Grid Technology
Urban Electric Grids of the Future - Infosys
Infosys article from the 2020 edition of TMG's WHAT'S NEXT magazine
Digital Transformation
Using Digitalization to Strengthen your Relationship with Energy Prosumer - Utegration
Utegration's article from the 2020 edition of TMG's What's Next magazine
Customer Experience
CIS or Generic CRM - Vlocity
Vlocity/Salesforce article from the 2020 edition of What's Next Magazine.
Customer Experience
Open Whitepaper: 5 Ways to Push your Customer Service to the Next Level with Augmented Reality
Open Whitepaper: 5 Ways to Push your Customer Service to the Next Level with Augmented Reality
Customer Experience
Enhancing Customer Experience from the Inside Out – Open
Enhancing Customer Experience from the Inside Out - Open
Grid Technology
DERMS – The Grid of the Future is Now – mPrest
DERMS - The Grid of the Future is Now - mPrest
Defining the Next Frontier – Itron
Defining the Next Frontier - Itron
Data
Is Data the New Bacon for Utilities – Cognizant
Is Data the New Bacon for Utilities - Cognizant