The growing interest in sustainable energy sources, microgrids, and distributed energy, enhanced customer-centricity, along with evolving regulations demand new business models from the energy, utilities, and energy retail sector. In this dynamic landscape, Gas South is differentiating itself with its nimbleness in the competitive energy retail markets to deliver the best-in-class customer and employee experience for operational excellence.
Hear this panel discussion to learn about the role of customer experience in energy retail and changing energy markets; Growth strategies in the energy retail industry; Gas South’s successful integration of Infinite Energy; Innovations & incremental improvements in customer engagement & experience; Digital Innovation as the key to transformation – the intertwining of business and IT initiatives; Role of partner ecosystem in the transformation journey.