The Covid-19 global pandemic created challenges that virtually nobody saw coming. Nowhere was this truer than in the utility industry, where keeping the lights on, and water and waste services up and running are literally matters of life and death. With a customer base that was economically impacted by the pandemic, most utilities imposed a disconnect moratorium to ensure that these essential services were still delivered to all customers, no matter their economic or payment status.
This webinar provides first-hand insights from utility leaders that have successfully navigated the pandemic and in doing so have implemented a disconnect moratorium. Topics covered include revenue recovery planning, customer communications, the role of regulators, and more. This webinar features customer organization leaders from two US investor-owned utilities and an executive from a leading utility billing services provider.