The impacts from the pandemic have been felt across the entire utility enterprise, not just in the customer and billing space.
As the Covid-19 pandemic slowly comes under control, the utility industry is seeing a return to normal business operations, but also confronting new challenges. Long viewed as being slow to move and risk-averse, the utility industry proved its mettle and agility in responding to the pandemic, ensuring public and worker safety, keeping the lights on, and working with customers to assist with their individual financial challenges. Now as we begin to move towards a post-pandemic life and adjust to the “new normal” (whatever this ultimately looks like), the impacts of the Covid-19 pandemic are well known and documented globally, even as the causes and extent of the damage done are continually investigated.
AI IN ACTION: The Bridge to Intelligent & Automated Operations Across the Utility Enterprise. A TMG Research Report, Sponsored by ConvergeOne
This report provides perspectives on how the US utility complex billing market is evolving as the utility industry undergoes sweeping changes.
How is the digital utility market evolving and why is this important?