The TMG Research team's study of how utilities are working to improve their customer relationships through various avenues.
This report, “Customer Experience & Billing: The Pursuit of Personalization” is the first of four quarterly research reports to be published in 2022 as a part of the TMG Research Utility Advisory & Research Council’s research series.
The TMG Research team's study of how utilities are delving into organizational change management to meet the challenges confronting utilities today.
The TMG Research team's study on how utilities are tackling the evolution of technology, the impact it has on engaging customers and delivery of...
The TMG Research team's study on security in the utility industry in the 21st century and the challenges they face from local thieves and hackers to...