Digital Transformation

What’s Next, 2021: The State of the Digital Utility

Featuring content that details the importance of data preparation and understanding the business drivers, predictive analytics, and navigating the digital ecosystem for next-level customer engagement, as well as business technology optimization trends and organization readiness and change management.


Like many industries today, utilities have entered into the reality that digitalization is here to stay and driving billions in new investments deep within every corner of the operating model. As a result, we are witnessing utilities adopt new technology to improve operations, meet growing demands, and address business model sustainability challenges.

We’ve all heard that the only constant thing is change. At this point in the evolution of our industry, this seems more accurate than ever. Managing change as it impacts IT modernization projects is an exercise in continuous exploration and education, which TMG takes seriously. Over the past three decades, TMG has been at the center of many of the utility industry’s largest and most successful technology deployments, from wholesale replacement of customer information systems to many of the underlying technologies powering their infrastructure, asset, and work management environments.

View the latest industry perspectives in the 2021 edition of TMG's What's Next, we hope to provide utilities with a greater understanding of technology offerings and industry trends to get ready for...what’s next.

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