Digital Utility Trends: Orchestration of the Grid Edge

Behind the Meter Breakthroughs: How utilities are integrating customer behind-the-meter intelligence into their infrastructure & resource management ecosystems

For most utilities, “customer-centricity” has become an internal rallying cry for better understanding the utility customer at an individual level and using that as a guiding force to improve utility operations and evolve business models. In fact, many utilities are encouraging their organizations to limit or completely get rid of internal references to customers as “ratepayers,” and embrace a broader and more strategic view of the customer as a vital and active participant in the utility value chain.

“Customers, once narrowly viewed as consumers and ratepayers, have become active participants and prosumers in the utility value chain.”

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