Louisville Water Goes Live Mid-Pandemic

Louisville Water has been on a mission to improve customer service and operations for its one million customers, spread out over one thousand square miles while managing $1B worth of assets.

Partnering with Field Service and Asset Management company KloudGin in this digital transformation, Louisville Water focused on the key areas of aligning customer service; planning for customers’ future water needs; being stewards of the environment; having the best-trained employees, and maintaining the highest ethical standards.

View insights and ideas for other utilities that might be embarking on a similar journey.