Research
Organizational Readiness & Change Management for Utilities
How organizational change is impacting utilities, as well as what utility leaders are doing to prepare for changes.
A Utility's Guide to Serving the Digital Customer
In the business of delivering energy, water, or other utility services to one’s community, we focus on what matters: Delivering world-class customer service while ensuring the in-house field & agent workforce is well-taken care of.
With the basics in check, we are now transitioning to building the smarter utility, which needs to be in the business of connected customer experiences.
Consumers are demanding- they are seeking two-way communication, online self-service platforms, 24*7 customer support, personalized assistance, and more. It is also imperative to give the utility workforce the right tools and training and help them intelligently manage the workforce operations.
The tide is truly changing, and surely today’s utilities are ready, willing, and waiting for their tailored connected customer-workforce experience.
In this webinar, we listen to the story of Liberty Utilities and discuss the essentials for building a 'Smart' utility catering to a smarter customer and providing coming-of-age utility services. The discussion will highlight the existing landscape of the utility sector, digital opportunities to enhance customer experience, challenges faced by utilities during their digital transformation journey, ways to overcome them, trends that utilities are following to serve their customers better, guidance on how to set up a strategic roadmap to provide a mature digital customer experience provider & some real examples.
Register to hear exciting transformational stories from Liberty and Smart Energy Water to learn from their deep understanding of how-to superpower customer experience.
With the basics in check, we are now transitioning to building the smarter utility, which needs to be in the business of connected customer experiences.
Consumers are demanding- they are seeking two-way communication, online self-service platforms, 24*7 customer support, personalized assistance, and more. It is also imperative to give the utility workforce the right tools and training and help them intelligently manage the workforce operations.
The tide is truly changing, and surely today’s utilities are ready, willing, and waiting for their tailored connected customer-workforce experience.
In this webinar, we listen to the story of Liberty Utilities and discuss the essentials for building a 'Smart' utility catering to a smarter customer and providing coming-of-age utility services. The discussion will highlight the existing landscape of the utility sector, digital opportunities to enhance customer experience, challenges faced by utilities during their digital transformation journey, ways to overcome them, trends that utilities are following to serve their customers better, guidance on how to set up a strategic roadmap to provide a mature digital customer experience provider & some real examples.
Register to hear exciting transformational stories from Liberty and Smart Energy Water to learn from their deep understanding of how-to superpower customer experience.
